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00647nam ac200217 k 4500
000003808819
20220101120000
ta
020620s1990 US 000 eng
▼a 0205125107
▼a 123456
▼c 123456
▼d 211070
▼l WM1461
▼a HD9981.5
▼a HD9981.5
▼b M87
▼a Robert G,Murdick
▼a Service Operations Management/
▼d Murdick,Robert G;
▼e Render,Barry;
▼e Russell,Roberta S
▼a Boston:
▼b Allyn & Bacon,
▼c 1990.
▼a 596p.;
▼c 24cm.
▼a Service industries
▼a United States
▼a Management
▼a Industrial management
▼a Barry,Render
▼a Roberta S,Russell
▼a 단행본
| 자료유형 : | 단행본 |
|---|---|
| ISBN : | 0205125107 |
| 분류기호 : | HD9981.5 |
| 개인저자 : | Robert G,Murdick |
| 서명/저자사항 : | Service Operations Management/ Murdick,Robert G; Render,Barry; Russell,Roberta S |
| 발행사항 : | Boston: Allyn & Bacon, 1990. |
| 형태사항 : | 596p.; 24cm. |
| 개인저자 : | Barry,Render |
| 개인저자 : | Roberta S,Russell |
| 언어 | 영어 |
1. Services in our society
2. Characteristics of sevices
3. Forecasing demand for services
4. Design of the service
5. Service process planning and equipment selection
6. Service location
7. Facility layout
8. Aggregate planning
9. Human resource management in service systems
10. Technology, information, and expert systems
11. Scheduling Capacity
12. Service inventory systems
13. Vehicle routing and scheduling
14. Quality, productivity, and excellence
15. Project management
16. Linear and goal programming applications for services
17. Marketing of services
18. Integrated project and cases
Emotional labor : putting the service in public service
HD5713.6.U54 G988
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