MARC Close
00636nam ac200205 k 4500
000003867639
20220101120000
ta
051011s2004 us 000 eng
▼a 0471576905
▼a 123456
▼c 123456
▼d 211070
▼l WM7166
▼a HD58.9
▼a HD58.9
▼b C643
▼a Cokins,Gary
▼a Performance Management : finding the missing pieces(to close the intelligence gap)/
▼d Cokins,Gary
▼a Hoboken:
▼b John Wiley & Sons, Inc.,
▼c 2004.
▼a xx,284p.;
▼c 24cm.
▼a Organizational effectiveness
▼a Measurement
▼a Performance
▼a Industrial productivity
▼b US$44
▼a 단행본
| Data Type : | 단행본 |
|---|---|
| ISBN : | 0471576905 |
| Class No. : | HD58.9 |
| Personal Author : | Cokins,Gary |
| Title/Author : | Performance Management : finding the missing pieces(to close the intelligence gap)/ Cokins,Gary |
| Imprint : | Hoboken: John Wiley & Sons, Inc., 2004. |
| Format : | xx,284p.; 24cm. |
| Language | English |
1. Why the Need for Performance Management as a System?
Part One : Performance Management Process
2. Integrating a Suite of Proven Methodologies
3. Support from Fact-Based Data and Information Technology
Part Two : Strategy Maps and Balanced Scorecards : The Link between Strategy and Successful Execution by Operations
4. Measurement Problems and Solutions
5. Strategy Maps and Scorecards as a Solution
6. Strategic Objectives'' Drive Gears : Cascading Measures
7. A Recipe for Implementation
8. The Human Side of Collaboration
9. Fact-Based Management Accounting Data
10. Scorecards and Strategy Maps : Enablers for Performance Management
Part Three : Leveraging Financial Analytical Facts and Truths
11. If Activity-Based Management is the Answer, What is the Question?
12. Activity-Based Management Model Design and Principles : Key to Success
13. Operational (Local) Activity-Based Management for Continuous Improvement
14. Strategic Activity-Based Management for Customer and Channel Profitability Analysis
15. Predictive Costing, Predictive Accounting, and Budgeting
16. Activity-Based Management Supports Performance Management
Part Four : Integrating Performance Management with Core Solutions
17. Customer Intelligence and Customer Relationship Management
18. Supplier Intelligence : Managing Economic Profit across the Value Chain
19. Process Intelligence with Six Sigma Quality and Lean Thinking
20. Shareholder Intelligence : Return on Whose Investment
21. Employee Intelligence : Human Capital Management
Part Five : Performance Management, Business Intelligence, and Technology
22. Data Management and Mining with Performance Management
23. Final Thoughts : Linking Customers ot Shareholders
Emotional labor : putting the service in public service
HD5713.6.U54 G988
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