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  160422s2016 enka o 001 0 eng d

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  ▼a  9781780173214
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  ▼a  1780173210
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  ▼z  9781780173207

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  ▼z  9781780173184

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  ▼a  1780173180

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  ▼a  9781780173184

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  ▼a  9781780173184

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  ▼a  DEBBG
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  ▼a  (OCoLC)947111619

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  ▼a  CL0500000734
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  ▼a  UMI
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  ▼a  658.4038
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• 100

  ▼a  Brewster, Ernest,
  ▼e  author.

• 245

  ▼a  IT service management:
  ▼b  support for your ITSM foundation exam /:
  ▼c  Ernest Brewster [and three others].

• 246

  ▼a  Support for your ITSM foundation exam

• 246

  ▼a  Information technology service management

• 250

  ▼a  Third edition.

• 264

  ▼a  Swindon, United Kingdom :
  ▼b  BCS, the Chartered Institute for IT,
  ▼c  [2016]

• 264

  ▼c  ©2016

• 300

  ▼a  1 online resource (1 volume):
  ▼b  illustrations.

• 336

  ▼a  text
  ▼b  txt
  ▼2  rdacontent

• 337

  ▼a  computer
  ▼b  c
  ▼2  rdamedia

• 338

  ▼a  online resource
  ▼b  cr
  ▼2  rdacarrier

• 500

  ▼a  First edition published 2009.

• 500

  ▼a  Includes index.

• 520

  ▼a  This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more.

• 588

  ▼a  Description based on online resource; title from title page (Safari, viewed April 21, 2016).

• 590

  ▼a  eBooks on EBSCOhost
  ▼b  All EBSCO eBooks

• 650

  ▼a  Information technology
  ▼x  Management
  ▼x  Examinations
  ▼v  Study guides.

• 650

  ▼a  Information resources management
  ▼x  Examinations
  ▼v  Study guides.

• 650

  ▼a  Support services (Management)
  ▼x  Examinations
  ▼v  Study guides.

• 650

  ▼a  BUSINESS & ECONOMICS / Industrial Management
  ▼2  bisacsh

• 650

  ▼a  BUSINESS & ECONOMICS / Management
  ▼2  bisacsh

• 650

  ▼a  BUSINESS & ECONOMICS / Management Science
  ▼2  bisacsh

• 650

  ▼a  BUSINESS & ECONOMICS / Organizational Behavior
  ▼2  bisacsh

• 655

  ▼a  Electronic books.

• 856

  ▼u  http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1163872

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  ▼a  EBSCOhost
  ▼b  EBSC
  ▼n  1163872

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  ▼a  강리원

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  ▼a  eBook

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  ▼a  92
  ▼b  KRKUC