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Bullies, tyrants, and impossible people: how to beat them without joining them

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자료유형 :	단행본
ISBN :	1400050111:
분류기호 :	303.69
개인저자 :	Shapiro, Ronald M.
서명/저자사항 :	Bullies, tyrants, and impossible people: how to beat them without joining them/ Ronald M. Shapiro, Mark A. Jankowski, James Dale.
발행사항 :	New York: Crown Business, 2005.
형태사항 :	x, 276 p.; 21 cm.
서지주기 :	Includes index
내용주기 :	The system for battling bullies, tyrants and S.O.B.S. -- N.I.C.R. : how to beat them without joining them. -- The civil rights lawyer who lost his cool and his case : if you don’t rule your emotions, they rule you. -- First lock all your vendors in a small room : know who you’re dealing with or you’ll never know how to deal with them. -- "We don’t make change" : what you don’t control often runs amok. -- We’ll get you fired : ultimatums without options lead to impasses. -- N, neutralize your emotions : learn to act rather than react. -- The securities commissioner : flight, fight or focus. -- He called me "the scum of the earth" : change your physiology and you change your psychology. -- I, identify types : know what kind of difficulty you’re up against. -- Close encounters of the police kind : dealing with the situationally difficult S.O.B. -- The photo shop clerk : dealing with the strategically difficult S.O.B. -- The boss from hell : dealing with the simply difficult S.O.B. -- C, controlling the encounter : shape the outcome. -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult S.O.B. -- Little big man : controlling the encounter with the strategically difficult S.O.B. -- Free agents always go for the money : controlling the encounter with the simply difficult S.O.B. -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours. -- The largest contract for a TV news anchor : why and how options work. -- The option to play ball : how to engage the other side in exploring options. -- I said, he said : ending without escalating
개인저자 :	Jankowski, Mark A,
개인저자 :	Dale, James,
분류기호 :	303.69
언어	영어