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  ▼a  914434171

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  ▼a  9780814436257
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  ▼z  9780814436240 (hardcover)

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  ▼a  (OCoLC)914166175
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  ▼a  2F7A8045-AAA7-4D0E-837E-4BBD21D23669
  ▼b  OverDrive, Inc.
  ▼n  http://www.overdrive.com

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  ▼a  N$T
  ▼b  eng
  ▼e  rda
  ▼e  pn
  ▼c  N$T
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  ▼a  BUS
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  ▼a  658.8/12
  ▼2  23

• 100

  ▼a  Martins, Flavio,
  ▼e  author.

• 245

  ▼a  Win the customer:
  ▼b  70 simple rules for sensational service /:
  ▼c  Flavio Martins.

• 264

  ▼a  New York :
  ▼b  AMACOM American Management Association,
  ▼c  [2016]

• 264

  ▼c  ©2016

• 300

  ▼a  1 online resource.

• 336

  ▼a  text
  ▼b  txt
  ▼2  rdacontent

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  ▼a  computer
  ▼b  c
  ▼2  rdamedia

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  ▼a  online resource
  ▼b  cr
  ▼2  rdacarrier

• 500

  ▼a  Includes index.

• 504

  ▼a  Includes bibliographical references and index.

• 505

  ▼a  Cover; Title; Contents; Introduction; Rule 1 Be Prepared to Break Traditional Rules; Rule 2 Create the Right Culture for Service; Rule 3 Learn How to Update Your Customer; Rule 4 Serve People, Not Shareholders; Rule 5 Put the Right People in the Right Place at the Right Time Doing the Right Thing; Rule 6 Learn Something New Every Day; Rule 7 Compete Only Against Yourself; Rule 8 Stop Overthinking Customer Service; Rule 9 Ask Yourself These Two Critical Questions Every Day; Rule 10 Find a Way to Say Yes Even When the Answer Is No; Rule 11 Love Your Critics

• 505

  ▼a  Rule 12 Create Your Dos and Don'ts of ServiceRule 13 Exploit Your Customer's Pain Points, but Never Exploit Your Customers; Rule 14 Don't Be Zappos to Your Jack Welch Customers; Rule 15 Make Your Customer Service a Human Interaction; Rule 16 Micromanage Every Day; Rule 17 Do Customer Service on Day One of the Job; Rule 18 Be the Worst on Your Team; Rule 19 Forget the Golden Rule; Rule 20 Map a Clear Journey to Great Customer Service; Rule 21 Do a 60-Second Customer Experience Evaluation; Rule 22 Develop 20/20 Vision for Exceptional Customer Service

• 505

  ▼a  Rule 23 Accept That You Can't Please EveryoneRule 24 See Yourself as a Customer Service Leader; Rule 25 Use Positive Words to Win Customers; Rule 26 Learn to Deal with Fulfillment Problems; Rule 27 Repeat, Repeat, Repeat, and Then Repeat Again, with Purpose; Rule 28 Eliminate Three Words from Your Vocabulary; Rule 29 Be Lovable to Your Customers; Rule 30 Cure Yourself of the ""Between 11 and 5"" Syndrome; Rule 31 Don't Rush Technology to Fix Service Problems; Rule 32 Embrace Your Service Imperfections; Rule 33 Customers Are Not Always Right, but They Are Always Customers

• 505

  ▼a  Rule 34 Change How You Think About Customer ServiceRule 35 Really Get to Know Your Customers; Rule 36 Teach Your People to Engage with Customers; Rule 37 Create a Manifesto for Service; Rule 38 Take Care of Employees so They'll Take Care of Customers; Rule 39 Make Data-Driven Customer Decisions and Take People-Centric Action; Rule 40 Customer Experience Is More Important than Advertising; Rule 41 Make Consistency a Critical Customer Metric; Rule 42 Make Sure Your People Take Care of Themselves; Rule 43 Dispel Customers' Fear of Customer Service

• 505

  ▼a  Rule 44 Learn How to Earn Your Customer's LoyaltyRule 45 Forget Mission Statements; Create Action Statements; Rule 46 Get the CEO Interacting with Customers; Rule 47 Learn to Obsess over Customers; Rule 48 Define Customer Focus for Your Company; Rule 49 Let Data Drive More Informed Service; Rule 50 Focus on the Value of Great Service Experience; Rule 51 Make Customer Service a Daily Priority; Rule 52 Shift from Reactive to Proactive Service; Rule 53 Get Social and Personal with Customers; Rule 54 Stop Creating Conflicts for Customer Service

• 520

  ▼a  Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business.

• 588

  ▼a  Print version record.

• 590

  ▼a  eBooks on EBSCOhost
  ▼b  All EBSCO eBooks

• 650

  ▼a  Customer services.

• 650

  ▼a  Consumer satisfaction.

• 650

  ▼a  Customer relations.

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  ▼a  BUSINESS & ECONOMICS / Industrial Management
  ▼2  bisacsh

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  ▼a  Consumer satisfaction.

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  ▼a  Customer relations.

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  ▼a  Customer services.

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  ▼a  Consumer satisfaction.
  ▼2  fast
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  ▼a  Customer relations.
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  ▼a  Customer services.
  ▼2  fast
  ▼0  (OCoLC)fst00885545

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  ▼a  Electronic books.

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  ▼a  Electronic books.

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  ▼i  Print version:
  ▼a  Martins, Flavio.
  ▼t  Win the customer,
  ▼z  9780814436240
  ▼w  (DLC) 2015012548
  ▼w  (OCoLC)908660762

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  ▼u  http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1016460

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  ▼a  Ingram Digital eBook Collection
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  ▼a  EBL - Ebook Library
  ▼b  EBLB
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  ▼a  Books 24x7
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  ▼a  Coutts Information Services
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  ▼a  강리원

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