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  180831s2020 mau ob 001 0 eng d

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  ▼a  9781284141436
  ▼q  (electronic bk.)

• 020

  ▼a  1284141438
  ▼q  (electronic bk.)

• 020

  ▼z  9781284141429

• 035

  ▼a  1880785
  ▼b  (N$T)

• 035

  ▼a  (OCoLC)1050360762

• 040

  ▼a  N$T
  ▼b  eng
  ▼e  rda
  ▼e  pn
  ▼c  N$T
  ▼d  N$T
  ▼d  OCLCF
  ▼d  OCLCA
  ▼d  AU@
  ▼d  VLB
  ▼d  OCLCQ
  ▼d  OCLCO
  ▼d  MFS
  ▼d  248023

• 050

  ▼a  R727.3
  ▼b  .V36 2019eb

• 060

  ▼a  W 21

• 072

  ▼a  HEA
  ▼x  012000
  ▼2  bisacsh

• 072

  ▼a  HEA
  ▼x  020000
  ▼2  bisacsh

• 072

  ▼a  MED
  ▼x  004000
  ▼2  bisacsh

• 072

  ▼a  MED
  ▼x  101000
  ▼2  bisacsh

• 072

  ▼a  MED
  ▼x  109000
  ▼2  bisacsh

• 072

  ▼a  MED
  ▼x  029000
  ▼2  bisacsh

• 072

  ▼a  MED
  ▼x  040000
  ▼2  bisacsh

• 072

  ▼a  MED
  ▼x  092000
  ▼2  bisacsh

• 082

  ▼a  610.73/7069
  ▼2  23

• 084

  ▼a  HEA028000
  ▼2  bisacsh

• 100

  ▼a  Van Servellen, Gwen,
  ▼d  1942-,
  ▼e  author.

• 245

  ▼a  Communication skills for the health care professional:
  ▼b  concepts, practice, and evidence /:
  ▼c  Gwen van Servellen, PhD, RN, FAAN, Professor Emeritus.

• 250

  ▼a  Third edition.

• 260

  ▼a  Burlington, MA:
  ▼b  Jones & Bartlett Learning,
  ▼c  [2020].

• 300

  ▼a  1 online resource.

• 336

  ▼a  text
  ▼b  txt
  ▼2  rdacontent

• 337

  ▼a  computer
  ▼b  c
  ▼2  rdamedia

• 338

  ▼a  online resource
  ▼b  cr
  ▼2  rdacarrier

• 504

  ▼a  Includes bibliographical references and index.

• 505

  ▼a  Part I: The context for health care communications in an evolving health care system -- Evolution of health care delivery and implications for health providers communications -- Technological advances have changed the way health professionals and patients communicate -- Problems in access to and availability of health care intimately linked to patient-provider communications -- Part II: Foundations for understanding communications in health care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- Part III: Critial competencies in therapeutic communications -- The pervasive role of empathy, confirmation, and compassion -- Communications that contribute to trust and mistrust of providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact of self-disclosures -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontation, orders, and commands -- Part IV: Communications to ensure comprehensive and continuous patient-centered care under challenging circumstances -- Communicating with patients with low health literacy -- Communicating with patients who have chronic and/or life-threatening illness -- Communicating with patients and families in crisis -- Communicating effectively with patients displaying signifcant negative or resistive coping responses -- Part V: Beyond patient-provider encounters: managing communications within and across relevant constituencies -- Communication within and across health care provider groups -- Conflict in the health care system: understanding communications and resoloving disputes -- Family dynamics and communications with patients' significant others -- Part VI: Ethics and communications in health care -- Patient's rights to informed choice and consent in health care decision-making -- The privileged nature of patient-provider communications: issues of confidentiality, anonymity, and privacy -- Part VII: Transforming health care through changing patient behaviors and systems of care -- Health communications to enhance behavior change -- Altering systems of care to enhance health care communciations -- Part VIII: Evidence supports the importance of effective communications -- Bringing health care provider communication to the patient, not patient to provider -- Communications to promote behavior change -- Collaborative care to promote treatment adherence and effective mental health care -- Communications for advance care planning.

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  ▼a  Online resource; title from PDF title page (EBSCO, viewed September 19, 2018).

• 590

  ▼a  Master record variable field(s) change: 050

• 650

  ▼a  Allied health personnel and patient.

• 650

  ▼a  Interpersonal communication.

• 650

  ▼a  Communication in medicine.

• 650

  ▼a  Health Personnel.

• 650

  ▼a  Professional-Patient Relations.

• 650

  ▼a  Communication.

• 650

  ▼a  Patients
  ▼x  psychology.

• 650

  ▼a  HEALTH & FITNESS
  ▼x  Holism.
  ▼2  bisacsh

• 650

  ▼a  HEALTH & FITNESS
  ▼x  Reference.
  ▼2  bisacsh

• 650

  ▼a  MEDICAL
  ▼x  Alternative Medicine.
  ▼2  bisacsh

• 650

  ▼a  MEDICAL
  ▼x  Atlases.
  ▼2  bisacsh

• 650

  ▼a  MEDICAL
  ▼x  Essays.
  ▼2  bisacsh

• 650

  ▼a  MEDICAL
  ▼x  Family & General Practice.
  ▼2  bisacsh

• 650

  ▼a  MEDICAL
  ▼x  Holistic Medicine.
  ▼2  bisacsh

• 650

  ▼a  MEDICAL
  ▼x  Osteopathy.
  ▼2  bisacsh

• 650

  ▼a  Allied health personnel and patient.
  ▼2  fast
  ▼0  (OCoLC)fst00805617

• 650

  ▼a  Communication in medicine.
  ▼2  fast
  ▼0  (OCoLC)fst00870205

• 650

  ▼a  Interpersonal communication.
  ▼2  fast
  ▼0  (OCoLC)fst00977344

• 655

  ▼a  Electronic books.

• 856

  ▼3  EBSCOhost
  ▼u  http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1880785

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  ▼a  EBSCOhost
  ▼b  EBSC
  ▼n  1880785

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  ▼a  강리원

• 991

  ▼a  eBook

• 994

  ▼a  92
  ▼b  N$T