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  ▼a  0367228564

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  ▼a  9781000012415
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  ▼a  10.4324/9780429277269
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  ▼a  2092082
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  ▼a  (OCoLC)1089263843
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  ▼z  (OCoLC)1107577319
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  ▼a  9780429277269
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• 100

  ▼a  Fruin, Nadine,
  ▼e  author.

• 245

  ▼a  The ICT malaise:
  ▼b  a diagnosis and cure for the dysfunctional information and communication technologies service-delivery workflow /:
  ▼c  Nadine Fruin.

• 260

  ▼a  New York, NY:
  ▼b  Routledge,
  ▼c  2019.

• 300

  ▼a  1 online resource.

• 336

  ▼a  text
  ▼b  txt
  ▼2  rdacontent

• 337

  ▼a  computer
  ▼b  n
  ▼2  rdamedia

• 338

  ▼a  online resource
  ▼b  nc
  ▼2  rdacarrier

• 504

  ▼a  Includes bibliographical references and index.

• 505

  ▼a  Cover; Half Title; Title Page; Copyright Page; Dedication; In Memoriam; Table of Contents; Preface; Acknowledgments; Author; Endorsements; Chapter 1: The Sorry State of Affairs; Information Makes the World Go around; Methodologies, Models and Frameworks Galore; The ICT Bermuda Triangle: Service Providers, Customers and Suppliers; Chapter 2: The Hallelujah Anglo Saxon Capitalist Model; Money, Money, Money ... but We Do It for the Customer!; Winners & Losers, Us & Them; Not Humans, but Human Resources, Stupid!; Doing the Right Thing, Right, the First Time; Moral Split; Chapter 3: The Fear Factor

• 505

  ▼a  Dancing to the Tune of the Pied PiperProfessionals versus Zombies; Moral Burnout and Ethical Obsolescence; Chapter 4: The Way Forward; Imagine, a Value-Based Economic Business Model; Psychological Waste; What to Do with all These Frameworks and Models; Responsibility and Accountability ... Oh Dear; Chapter 5: Conclusion; Bibliography; Index

• 520

  ▼a  "A valuable, practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT." Erik van de Loo, Director Executive Masters in Change, INSEAD Professor of Organisational Behaviour, INSEAD Business School "The ICT Malaise is a different and thorough point of view on the dysfunctional approach the world has taken to information and technology. In an era of exponential changes where humans are rendered obsolete at the same pace of technology, it is fundamental to go back to basics on why we lead and innovate in the first place." Silvio Rugolo, VP, Global Sales, BMC Software, Digital Service Operations We hurtle ahead with technology, apps, and the newest innovation in a world that already demands a constant online presence and availability. You are included if you quickly adapt the newest technology and excluded if you wait too long. Information and communication technology (ICT) service providers, suppliers, and customers all try to make sense and make the most money out of technology developments and constant innovation with the help of frameworks, methodologies, best-practice approaches, and models. They continuously improve, align, integrate, and optimize, but unfortunately do not apply the same drive to safeguarding quality. This book leads the reader along a path of critical thinking, reflecting, and contemplating while offering alternative ways for service providers, customers, and suppliers to interact with each other. In addition, it encourages them to conduct their business in such a way that customers, service providers, and suppliers achieve satisfaction. The author implies a different mindset, a new way of interacting and a surprising approach to the many frameworks, models, and methodologies being introduced ceaselessly. While reading this book, IT professionals receive practical guidelines for using these newfound methodologies and models to help build and maintain healthy business relations while ensuring quality delivery of products and services. Readers will be surprised by how much more satisfying and less stressful their work environment becomes!

• 588

  ▼a  Description based on print version record and CIP data provided by publisher; resource not viewed.

• 590

  ▼a  Master record variable field(s) change: 050, 082

• 650

  ▼a  Information technology
  ▼x  Management.

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  ▼a  BUSINESS & ECONOMICS / Industries / Media & Communications.
  ▼2  bisacsh

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  ▼a  TECHNOLOGY & ENGINEERING / Telecommunications.
  ▼2  bisacsh

• 650

  ▼a  Information technology
  ▼x  Management.
  ▼2  fast
  ▼0  (OCoLC)fst00973112

• 655

  ▼a  Electronic books.

• 776

  ▼i  Print version:
  ▼a  Fruin, Nadine, author.
  ▼t  ICT malaise.
  ▼d  New York, NY : Routledge, 2019,
  ▼z  9780367228569
  ▼w  (DLC) 2019008127

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  ▼3  EBSCOhost
  ▼u  http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2092082

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  ▼a  YBP Library Services
  ▼b  YANK
  ▼n  16289806

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  ▼a  ProQuest Ebook Central
  ▼b  EBLB
  ▼n  EBL5789261

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  ▼a  EBSCOhost
  ▼b  EBSC
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  ▼a  강리원

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  ▼a  eBook

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