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  190108s2019 ne ob 001 0 eng

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  ▼a  2019000990

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  ▼a  1080938490

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  ▼a  9789027262998
  ▼q  (pdf)

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  ▼a  9027262993

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  ▼z  9789027202123 (hb : alk. paper)

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  ▼z  9027202125

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  ▼a  1993237
  ▼b  (N$T)

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  ▼a  (OCoLC)1081432922
  ▼z  (OCoLC)1080938490

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  ▼a  DLC
  ▼b  eng
  ▼e  rda
  ▼c  DLC
  ▼d  YDX
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  ▼d  N$T
  ▼d  EBLCP
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  ▼a  pcc

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  ▼a  BUS
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  ▼a  BUS
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  ▼a  658.4/5
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• 245

  ▼a  Technology mediated service encounters /:
  ▼c  edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López.

• 260

  ▼a  Amsterdam ;
  ▼a  Philadelphia:
  ▼b  John Benjamins Publishing Company,
  ▼c  [2019].

• 300

  ▼a  1 online resource.

• 336

  ▼a  text
  ▼b  txt
  ▼2  rdacontent

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  ▼a  computer
  ▼b  n
  ▼2  rdamedia

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  ▼a  online resource
  ▼b  nc
  ▼2  rdacarrier

• 490

  ▼a  Pragmatics & beyond;
  ▼v  new series, volume 300

• 504

  ▼a  Includes bibliographical references and index.

• 505

  ▼a  Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch.

• 588

  ▼a  Description based on print version record and CIP data provided by publisher; resource not viewed.

• 590

  ▼a  Master record variable field(s) change: 072

• 650

  ▼a  Business communication.

• 650

  ▼a  Intercultural communication.

• 650

  ▼a  Customer relations.

• 650

  ▼a  Communication in marketing.

• 650

  ▼a  BUSINESS & ECONOMICS / Industrial Management.
  ▼2  bisacsh

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  ▼a  BUSINESS & ECONOMICS / Management.
  ▼2  bisacsh

• 650

  ▼a  BUSINESS & ECONOMICS / Management Science.
  ▼2  bisacsh

• 650

  ▼a  BUSINESS & ECONOMICS / Organizational Behavior.
  ▼2  bisacsh

• 655

  ▼a  Electronic books.

• 700

  ▼a  Garcés-Conejos Blitvich, Pilar,
  ▼d  1960-,
  ▼e  editor.

• 700

  ▼a  Fernández-Amaya, Lucía,
  ▼e  editor.

• 700

  ▼a  De la O Hernandez-Lopez, Maria,
  ▼e  editor.

• 776

  ▼i  Print version:
  ▼t  Technology mediated service encounters.
  ▼d  Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019],
  ▼z  9789027202123
  ▼w  (DLC) 2018045387

• 830

  ▼a  Pragmatics & beyond;
  ▼v  new ser., 300.

• 856

  ▼3  EBSCOhost
  ▼u  http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1993237

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  ▼a  YBP Library Services
  ▼b  YANK
  ▼n  15966832

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  ▼a  EBL - Ebook Library
  ▼b  EBLB
  ▼n  EBL5628220

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  ▼a  EBSCOhost
  ▼b  EBSC
  ▼n  1993237

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  ▼a  강리원

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  ▼a  eBook

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  ▼a  92
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