MARC 닫기

• LDR

  01131namua2200289 u 4500

• 001

  000000368187

• 005

  20120927232121

• 008

  900118s1990 us a b 001 eng

• 010

  ▼a  90004047

• 020

  ▼a  1555422225

• 040

  ▼a  243009
  ▼c  243009
  ▼d  211047

• 049

  ▼a  KMAL
  ▼l  AZ0000218652

• 082

  ▼a  658
  ▼2  20

• 090

  ▼a  658
  ▼b  B67s

• 245

  ▼a  Service management effectiveness:
  ▼b  balancing strategy, organization and human resources, operations, and marketing/
  ▼d  David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates.

• 250

  ▼a  1st ed.

• 260

  ▼a  San Francisco:
  ▼b  Jossey-Bass,
  ▼c  1990.

• 300

  ▼a  xxviii, 414 p.:
  ▼b  ill.;
  ▼c  24 cm.

• 440

  ▼a  The Jossey-Bass management series

• 504

  ▼a  Includes bibliographical references and indexes.

• 650

  ▼a  Service industries
  ▼x  Management.

• 653

  ▼a  SERVICE
  ▼a  MANAGEMENT
  ▼a  EFFECTIVENESS
  ▼a  BALANCING
  ▼a  STRATEGY
  ▼a  ORGANIZATION
  ▼a  AND
  ▼a  HUMAN
  ▼a  RESOURCES
  ▼a  OPERATIONS
  ▼a  MARKETING
  ▼a  THE
  ▼a  JOSSEYBASS
  ▼a  SERIES

• 700

  ▼a  Bowen, David Earl,

• 700

  ▼a  Chase, Richard B,

• 700

  ▼a  Cummings, Thomas G,

• 740

  ▼a  Jossey-Bass management series.

• 990

  ▼b  211047,조정미

• 991

  ▼a  단행본

• 090

  ▼a  658
  ▼b  B67s