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• LDR

  00973nam ac200301 k 4500

• 001

  000000696808

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  20220619183851

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  ta

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  970203s1996 us a 001a eng

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  ▼a  0-201-63383-3:
  ▼c  \30,000

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  ▼a  248023
  ▼c  248023
  ▼d  111314

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  ▼l  EM125546

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  ▼a  658.812

• 090

  ▼a  658.812
  ▼b  R165d

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  ▼a  Ramaswamy, Rohit.

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  ▼a  Design and management of service process:
  ▼b  keeping customers for life/
  ▼d  Rohit Ramaswamy.

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  ▼a  Reading:
  ▼b  Addison-Wesley,
  ▼c  1996.

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  ▼a  xxvii,424p.:
  ▼b  ill.;
  ▼c  24cm.

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  ▼a  Engineering process improvement series

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  ▼a  Includes bibliographical references and index

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  ▼a  DESIGN
  ▼a  MANAGEMENT
  ▼a  SERVICE
  ▼a  PROCESS
  ▼a  ENGINEERING
  ▼a  IMPROVEMENT

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  ▼b  \30000

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  ▼a  Customer services-
  ▼x  management

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  ▼a  Service industries-
  ▼x  quality control

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  ▼a  Production planning

• 965

  ▼a  Total quality management

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  ▼a  FUTURE

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  ▼a  단행본