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  C_1140.cpp#604

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  080703s2005 us 001 eng

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  ▼a  1400050111:
  ▼c  \28000

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  ▼l  EM0000194680

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  ▼a  303.69
  ▼2  

• 090

  ▼a  303.69
  ▼b  S529b

• 100

  ▼a  Shapiro, Ronald M.

• 245

  ▼a  Bullies, tyrants, and impossible people:
  ▼b  how to beat them without joining them/
  ▼d  Ronald M. Shapiro,
  ▼e  Mark A. Jankowski,
  ▼e  James Dale.

• 260

  ▼a  New York:
  ▼b  Crown Business,
  ▼c  2005.

• 300

  ▼a  x, 276 p.;
  ▼c  21 cm.

• 504

  ▼a  Includes index

• 505

  ▼a  The system for battling bullies, tyrants and S.O.B.S. -- N.I.C.R. : how to beat them without joining them. -- The civil rights lawyer who lost his cool and his case : if you don’t rule your emotions, they rule you. -- First lock all your vendors in a small room : know who you’re dealing with or you’ll never know how to deal with them. -- "We don’t make change" : what you don’t control often runs amok. -- We’ll get you fired : ultimatums without options lead to impasses. -- N, neutralize your emotions : learn to act rather than react. -- The securities commissioner : flight, fight or focus. -- He called me "the scum of the earth" : change your physiology and you change your psychology. -- I, identify types : know what kind of difficulty you’re up against. -- Close encounters of the police kind : dealing with the situationally difficult S.O.B. -- The photo shop clerk : dealing with the strategically difficult S.O.B. -- The boss from hell : dealing with the simply difficult S.O.B. -- C, controlling the encounter : shape the outcome. -- First class treatment gets a first class upgrade to the hall of fame : controlling the encounter with the situationally difficult S.O.B. -- Little big man : controlling the encounter with the strategically difficult S.O.B. -- Free agents always go for the money : controlling the encounter with the simply difficult S.O.B. -- E, exploring options : getting "unstuck" -- Hey, dad, I have an idea for my punishment : how to turn dead ends into detours. -- The largest contract for a TV news anchor : why and how options work. -- The option to play ball : how to engage the other side in exploring options. -- I said, he said : ending without escalating

• 653

  ▼a  BULLIES
  ▼a  TYRANTS
  ▼a  IMPOSSIBLE
  ▼a  PEOPLE
  ▼a  BEAT
  ▼a  JOINING

• 700

  ▼a  Jankowski, Mark A,

• 700

  ▼a  Dale, James,

• 950

  ▼b  \28000

• 991

  ▼a  단행본

• 090

  ▼a  303.69
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