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• LDR

  01044namua2200301 u 4500

• 001

  000000462759

• 005

  20120928095708

• 008

  040722s1996 us a b 001 eng

• 010

  ▼a  95039972

• 020

  ▼a  0875844480

• 040

  ▼d  244026
  ▼d  244026
  ▼d  211047

• 049

  ▼a  KMAL
  ▼l  AZ0000218679

• 082

  ▼a  658.4
  ▼2  20

• 090

  ▼a  658.4
  ▼b  R27L

• 245

  ▼a  The Loyalty effect:
  ▼b  the hidden force behind growth, profits, and lasting value/
  ▼d  Frederick F. Reichheld with Thomas Teal.

• 260

  ▼a  Boston, Mass.:
  ▼b  Harvard Business School Press,
  ▼c  1996.

• 300

  ▼a  xii, 323 p.:
  ▼b  ill.;
  ▼c  24 cm.

• 504

  ▼a  Includes bibliographical references (p. 311-314) and index.

• 650

  ▼a  Customer relations.

• 650

  ▼a  Consumer satisfaction.

• 650

  ▼a  Job satisfaction.

• 650

  ▼a  Labor productivity.

• 650

  ▼a  Loyalty.

• 653

  ▼a  THE
  ▼a  LOYALTY
  ▼a  EFFECT
  ▼a  HIDDEN
  ▼a  FORCE
  ▼a  BEHIND
  ▼a  GROWTH
  ▼a  PROFITS
  ▼a  AND
  ▼a  LASTING
  ▼a  VALUE

• 700

  ▼a  Reichheld, Frederick F,

• 700

  ▼a  Teal, Thomas,
  ▼d  1937-,

• 740

  ▼a  Loyalty effect.

• 990

  ▼b  211047,조정미

• 991

  ▼a  단행본

• 090

  ▼a  658.4
  ▼b  R27L